Openserve and Web Africa is a horrible combination - BAD SERVICE

We have been trying to get hold of Openserve for more than a week. Our ISP, Web Africa is also not much of a help. They have been promising for a week with no feedback or anything. This is all they can give us. Escalation references: EMS 389285/ DEC Maryke Case #258084, Openserve order reference number: ***