OpenServe and Vodacom no service and poor service

Where to start. Lost connection on Thursday around 2. Technician replaced a item on the network and did not test. Caused a major outage in our area. Reported it to my ISP Vodacom and they said can't log an issue as there is an outage. On Saturday I was able to log an issue only to be told it will take 24 to 48 hours for a Technician to be assigned, no urgency on the matter just sorry. Saw the open serve Technician yesterday and was told the stand-by team will bring the replacement part and will work to resolve the matter. Saturday afternoon no stand-by team. Vodacom said a team will be here early Sunday to resolve the matter.. guess what. Still not resolved... this is what I call no customer service. I am so tired of being sent from pillar to post and all you are getting is 24 to 48 or 24 to 72 hours for it to be assigned