Openserve and Vodacom are unprofessional and ***********

I am furious regarding the unacceptable service I have received from Vodacom Fibre and Openserve.

My fibre WiFi service was disconnected on Saturday, 25 April, despite my account being fully paid and never in arrears under my uncapped fibre contract.

It has now been 10 days, and I am still without internet access.

I have contacted Vodacom Fibre customer care multiple times — speaking to at least six different consultants, including several follow-ups with one agent. On every occasion, I was assured that the matter had been escalated to Openserve. However, to date, I have not been contacted by Openserve at all, nor has any attempt been made to investigate the issue on-site.

I am now being told that the issue is “resolved,” yet my fibre service remains disconnected.

This is completely unacceptable. I am paying for a service I am not receiving, while also incurring additional out-of-pocket costs for mobile data to remain connected.

This reflects a serious breakdown in service delivery, communication, and accountability between Vodacom and Openserve.

I formally demand:

- Immediate restoration of my fibre internet service - A detailed explanation for the disconnection - Full reimbur*****t or account credit for the period without service - Compensation for the additional mobile data costs incurred

Should this matter not be resolved urgently, I will escalate the complaint to ICASA for further investigation and regulatory intervention.

I expect prompt resolution and clear communication without any further delays.