MM
Marius M
1 reviews | Active since May 2019
10 May 2019, 18:11
OpenServe and Telkom doesn't care about customers.
Thanks to OpenServe and Telkom, I've only had ADSL internet service for 4 months in a total of 10 months. Latest outage is from the middle of January up to now. That is 4 months!
What makes it worse is that there is no LTE coverage or wireless coverage so Telkom has a monopoly, which means I cannot change service providers.
This is costing me R1000 to R1500 extra every month to pay mobile prices for internet connectivity!
This is what makes you a poor service provider: 1) Never coming back to me about progress and time frames 2) Not providing alternatives. 3) Treating me like I'm a nuisance.
Fault reports: ********** 8, ********** 7, ********** 2, ********** 2
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Replies (3)MM
Marius M's updateReviewer Update
04 Jul 2019, 14:10Update:
Shortly after I made this post, Telkom got in touch and offered a wireless phone and router as an alternative. I gladly accepted! Yeah!
It is now 4 July and I'm STILL without internet, Telkom never arrived to do the installation.
Shortly after I made this post, Telkom got in touch and offered a wireless phone and router as an alternative. I gladly accepted! Yeah!
It is now 4 July and I'm STILL without internet, Telkom never arrived to do the installation.
MM
Marius M's update04 Jul 2019, 14:10
Reviewer Update
Update:
Shortly after I made this post, Telkom got in touch and offered a wireless phone and router as an alternative. I gladly accepted! Yeah!
It is now 4 July and I'm STILL without internet, Telkom never arrived to do the installation.
Shortly after I made this post, Telkom got in touch and offered a wireless phone and router as an alternative. I gladly accepted! Yeah!
It is now 4 July and I'm STILL without internet, Telkom never arrived to do the installation.
MM
Marius M's updateReviewer Update
16 Jul 2019, 11:01Another update - 16 July 2019
I first phoned Telkom to enquire about my new equipment and wireless internet connection. The "consultant" insisted in reviewing all my details. The agreed upon deal was twice the price I was offered originally and agreed to accept. I hung up in disgust.
Yesterday I went to the Telkom shop personally. It turns out there is no coverage in my area for the equipment they sold me over the phone. *****.!!?
Now I'm offered an LTE modem that "might" work but I take all the risk. If it fails to find a LTE connection, I'm obliged to still pay for it over 24 months!
What the F** am I supposed to do?
I can't deal with this anymore. Telkom is EXACTLY like dealing with a bunch of kids playing at running a store. If you are a hacker -----> GET THEM.
I first phoned Telkom to enquire about my new equipment and wireless internet connection. The "consultant" insisted in reviewing all my details. The agreed upon deal was twice the price I was offered originally and agreed to accept. I hung up in disgust.
Yesterday I went to the Telkom shop personally. It turns out there is no coverage in my area for the equipment they sold me over the phone. *****.!!?
Now I'm offered an LTE modem that "might" work but I take all the risk. If it fails to find a LTE connection, I'm obliged to still pay for it over 24 months!
What the F** am I supposed to do?
I can't deal with this anymore. Telkom is EXACTLY like dealing with a bunch of kids playing at running a store. If you are a hacker -----> GET THEM.
MM
Marius M's update16 Jul 2019, 11:01
Reviewer Update
Another update - 16 July 2019
I first phoned Telkom to enquire about my new equipment and wireless internet connection. The "consultant" insisted in reviewing all my details. The agreed upon deal was twice the price I was offered originally and agreed to accept. I hung up in disgust.
Yesterday I went to the Telkom shop personally. It turns out there is no coverage in my area for the equipment they sold me over the phone. *****.!!?
Now I'm offered an LTE modem that "might" work but I take all the risk. If it fails to find a LTE connection, I'm obliged to still pay for it over 24 months!
What the F** am I supposed to do?
I can't deal with this anymore. Telkom is EXACTLY like dealing with a bunch of kids playing at running a store. If you are a hacker -----> GET THEM.
I first phoned Telkom to enquire about my new equipment and wireless internet connection. The "consultant" insisted in reviewing all my details. The agreed upon deal was twice the price I was offered originally and agreed to accept. I hung up in disgust.
Yesterday I went to the Telkom shop personally. It turns out there is no coverage in my area for the equipment they sold me over the phone. *****.!!?
Now I'm offered an LTE modem that "might" work but I take all the risk. If it fails to find a LTE connection, I'm obliged to still pay for it over 24 months!
What the F** am I supposed to do?
I can't deal with this anymore. Telkom is EXACTLY like dealing with a bunch of kids playing at running a store. If you are a hacker -----> GET THEM.
MM
Marius M's updateReviewer Update
24 Sept 2021, 04:19Update - 23 September 2021. Guess what dear reader.... Telkom has handed me over to a collection agent! Why? Because they have been billing me in secret for the last 3 years for services they no longer can provide! I don't know what to say but I think their actions say more than I can ever express in words. I now owe them thousands for services they refused to reconnect.
MM
Marius M's update24 Sept 2021, 04:19
Reviewer Update
Update - 23 September 2021. Guess what dear reader.... Telkom has handed me over to a collection agent! Why? Because they have been billing me in secret for the last 3 years for services they no longer can provide! I don't know what to say but I think their actions say more than I can ever express in words. I now owe them thousands for services they refused to reconnect.