Openserve and Telkom disgusting service

The worst service I've ever experienced, the open serve technician came out the 11th of March,when he said he was done, but we had no connectivity, he advised we need a 2nd modem for Fibre connection that another vehicle would drop it off, it's been almost 3 months since then, after countless phone calls using up my own airtime, I've been told there isn't 2 routers, then the next phone call, there is supposed to be 2 routers, I've spoken to managers at the call centre's that have told me I don't need two of them.ive sent countless emails to the fulfillment department, they have also said they will start an investigation as on their side they're saying I have received the second router, and there is nothing they can do to assist me, I've been to the Telkom store physically which they say it's open serves fault after I explained my situation, I've been told before that it will arrive in 7 working days only to be sent an email saying that I have received everything, which obviously I haven't, nobody in the company knows what's going on and to be told conflicting stories for over 2 months now its frustrating. Don't deal with this company if you have a choice, you will regret waiting for their services as I am living proof and I'm sure I'm not the only person.