Openserve and Supersonic disconnect!

I just got the below message from you guys , don't know where you go it from , but that is not my number!

I'm still waiting for my ONT Box urgently please!!!! My number is : *** , not the below

OBIRDR:SRC-STG: Openserve Escalation Closure :Service Number: B*** : Customer not contactable on ***.Unibase order completed, ***-43 B*** PIS, Customer say line has not been installed yet, ATB no ONT at the property. No new order on the system Customer to liaise with Isp to issue new order.