Openserve & Afrihost: Weeks of Excuses, No Fibre Activation, No Accountability

Absolutely unacceptable service from Openserve and Afrihost regarding a fibre activation issue that has been ongoing since 25 April 2026.

The issue is simple: the LAN1 port on the ONT is not active. This was communicated repeatedly from the beginning, yet we continue receiving generic responses, repeated troubleshooting steps, apologies, and promises of feedback — but no actual resolution.

The ONT serial number was provided multiple times. We were then informed that Openserve had mixed up ONTs and that a new order had to be created. Despite this, days continue passing without activation or meaningful progress.

What is most frustrating is the complete lack of urgency and accountability. Multiple businesses are affected by this downtime, yet there has been no technician dispatched, no firm turnaround time, and no proper escalation.

Every response is: “Apologies for the inconvenience” “We are awaiting feedback” “I should have answers today”

But nothing happens.

Order Number: ***

Customers should not have to beg for updates or repeat the same information over and over again just to get basic service delivery.

I sincerely hope this complaint finally reaches someone willing to take ownership and resolve the issue urgently.