OPENSERVE A COMPLETE BUST

We move and transferred our Afrihost/Openserve line. I have been struggling for 5 business days to get my lines back up. I have followed ALL instructions from whatsapp support and call centre. I asked for a technician as I suspect its either the fibre router or the lines at the new address. I am still waiting. All I constantly hear is sorry for the inconvenience.

Afrihost does not wait for my monthly installment, yet I have to phone 3+ times a day just to hear what is not happening.