Openserv in denial?

Our entire street, whoever is on Openserve, albeit through another service provider, had NO fibre since yesterday morning. Our service providers are told that there are no reported faults in the area. Myself and another neighbour both have proof that we reported (there may be others too), yet Openserv say there are no reported faults? Will we be sitting without service again for 8 days like the previous time?