Open serve's pathetic service

Open serve is killing smaller ISP players... i have a contract with Lucert Group as the ISP and the estate fibre is with Open serve... almost on a monthly basis the connection fails/is dropped the effect is that almost 2+ days on the client side is lost. Open serve doesn't care or respond and tomorrow is another day. The result is that since Open serve appears to deprioritize service levels to small players i am planning on ending my contract with Lucert Group because in the times we are all facing i cannot afford 2+ days without connectivity and i know Lucert Can't afford to lose customers.