Open serve Telkom inconsistent service

I have struggled for the past two weeks to get any sort of communication or progress regarding WiFi at my residence. At first I was told my an ISP (MTN) that my fibre line was still active therefore I could not get any WiFi at my residence. I then had no further communication until I found out I need to register the fibre on the open serve app, it has since been a week of no communication and I have called numerous different numbers each time being turned away because it is not their department. When I finally got through to open serve the last time, they told me they do not know what's happening with my order, I will have to wait for the team to contact me regarding installation and connection which doesn't seem to be happening any time soon.