Open serve and rsaweb internet worst service ever

I dont even want to give them a 1 star rating that is how terrible service we received from open serve,my Fibre line went down yesterday at 3 pm and till now it is not sorted we tried reaching out to them they only giving excuses and we work from home we paying full service for nothing we called customer service Ruth mogodidi was the one who took the call she is the most incapable person to be working there she was no help at all she doesn't even know how to assist customers ,open serve is the worst rsaweb has also not assisted us they just leave us hanging.this is the ticket number 86ANK230126