Nothing but being lazy

This is what I call disgusting customer service. So I am currently with mweb and I have moved. I have sent numerous emails to open serve and mweb. No one has bothered to come out and connect my line because the previous tenants did not cancel their line at the address I have moved to. They making it my problem. They have all the previous tenants account details it's their job to call the client not mine you get paid a salary to do a job so do it and stop making it my problem. DO YOUR JOB!!!!!!!! I want my line connected as you are the cause I am unable to do homeschooling with my kids.