Not arriving for appointments

The worst service and attitude towards customers award has to go to Openserv/Telkom their lack of disregard for people and their time is absolutely astounding. I was promised a fibre installation last week Thursday 15th Feb 2018, I raced home to be here for them and no one arrived, half a days leave wasted there. I then received a call and arranged for installation on Tuesday 20th Feb 2018, I make arrangements and pay someone to be at my house for half the day as I was told someone would be at my place in the morning. I arranged to have someone at my home all day at a cost. Lunch time comes and goes, still no technician has arrived to complete the installation. I then make further arrangements and pay more to have that someone stay at my premises for the rest of the day as "they may arrive a little later"no one came through to complete the installation. so now 1 1/2 days I am out of pocket, and these Openserv/Telkom fools just do as they please, with out any care in the world. Their we will deal with you when we feel like it attitude is disgusting and should not be tolerated but then again who do we go to? Who has any say in how they treat the consumers. it is not like I can take my business elsewhere as they have sole mandate on the fibre in my area. Disappointing (Add explicit word of choice here) Openserv!