NoServe

I ordered a new fibre line from my ISP on the 18th of June. A few days later two of your guys showed up to install the line, but the address on their work order was my neighbour's address, They then refused to install the line and left. (after promising, they would be back that same week.) I am in IT, working from home at the moment, so I REALLY need that line. Mobile data is costing me a fortune at the moment. I have not heard from you guys since. It's been 28 days! I have logged multiple tickets with my ISP and they have assured me that they are in contact with you guys. But still nothing is happening. And of course there isn't a number where I can phone you directly. I have even tried installing your app, but without a line or B number, I can't do anything. I also find it typical that someone with such bad service would add a notice in the app saying don't call us, speak to your ISP. So you simply take no responsibility. At my previous address (Same ISP, but different infrastructure provider) I ordered a fibre line, and within 36 hours I was online. So far you have had 672 hours and still nothing. Also, I understand that once the line is installed, I will have to wait another week or so before it will actually work. So let's add on another 5 days. That bring it to 792 hours and still no service. This is ABSOLUTELY pathetic. The only reason you are still in business is because we can't choose which infrastructure provider we deal with. We simply have to accept that you have this area. But like other countries the day will come when people won't accept this anymore, and you will be forced to compete with other companies in the same area. I can't wait.