No-Show. No Contact. No Accountability!!

Openserve had a confirmed appointment to come and connect my fibre line yesterday. I cancelled my plans and waited the entire day. They never came. No call, no message, no explanation — nothing.

The most infuriating part? There is absolutely NO way to contact Openserve directly. No customer-facing support line, no chat, nothing. They are completely unreachable, yet they are the ones responsible for actually getting the infrastructure in place. How is that acceptable?

You hold all the power in the fibre connection process and zero accountability to the end user. A confirmed appointment means nothing to you, and the people waiting on the other side of it have no recourse whatsoever.

This is not service delivery. This is a company that operates without consequence because customers have no direct line to hold them to account. Absolutely disgraceful.