No Service , Reaction

I log a fault with my line on 8 December 2017 , received the reference number of the fault 75CTK081217 , Telkom advice all this is done via Openserve , they have not allocated a technician from 8 December 2017 to date, I have phone Telkom business every week and every time there was a different story , the query has been escalated and escalated with no results , Openserve is incapable of serving Telkom customer and now nothing is do as Telkom don't have any technician , who can one use for internet theses the as Telkom and Openserve is now in the toilet ?