No Internet for 2 Weeks, No way to report the fault directly

Openserve works fine when everything is in order and all is working as intended, but as soon as something breaks or goes wrong you will be without internet for WEEKS/MONTHS on end while battling trying to get anyone to come take a look at the problem. I havent had internet for over 2 weeks now and my ISP cant do anything about it because they use the openserve fibre infrastructure so they have to go through openserve as well.

It took us 9 days straight of calling our ISP to get a single openserve technician to randomly show up to our house unnanounced while we were at work, walk laps around our house for an hour only to tell us he cant fix it and they need to send out a different technician. It's been 4 days since and needless to say after countless promises of a technician arriving "tomorrow at half past 2" no one has showed up so far.

We're going on vacation soon and if no one shows up in the next 6 days to take a look at our connection, when we come back we will have had no internet for a month and a half. Absolutely abysmal/no fault servicing with this company at all. Such a shame they are the only option in our area.