No internet connection for more than 48hrs and nobody has attended to me

I have paid for my internet connection on the 20th of May 2026,Then on the 3rd of June my Wifi stopped working there was no internet connection. I quickly checked on the app apparently there was a new order of which I do not recall making it. Then my services were stopped and was told to contact the service provider. I have sent multiple emails since from the 3rd upto date.. Nobody has attended to me yet I have paid an amount of R349 for 30days. I feel taken for granted buy this service provider. I'm very frustrated that they do not attend to clients at all. Whenever they decide to switch off internet connection they just do as they please without a proper communication to their clients. As I'm typing this I have no internet connection with zero replies from my emails that I've sent. Imagine working from home having no internet connection whereas you have paid for it, kids needs to do homeworks and use internet, Have other businesses that require us in the house to have data but because the service provider that we are paying for doesn't care about they clients.. I have been a loyal client since this fibre was installed in my hood.. I'm disgusted by both Openserve and Telekom. It's been more than 48hrs with no internet