No fibre , No customer service.

I recently signed up as a new client of Axxess as such I required a new DSL line to be installed at my premises. I an Openserve technician came out to my home a week later, to do the installation. Upon inspection it was discovered by the technician that I had an existing telephone line and he suggested I request Axxess to use that line and he left.itveas clear that the technician wasn't interested in doing the installation.

When I contacted Axxess I was advised that a new telephone line had to be installed and that Openserve would return to complete the initial installation.

It has been a month now and no one from Openserve has contacted me or visited my residence despite numerous queries and escalations logged, in addition to that I had cancelled my internet services with my previous provider in advance. I am a part time student and at this moment in time I have no home WiFi and need to complete assignments and online tests.

I actually feel discriminated against by Openserve for requiring a DSL line when their priority is fibre installation in other higher income areas.

Openserve need to realise that all clients deserve to be treated fairly.