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I signed up a contract with Vodacom on 1 Oct 2017 for a home fibre installation , a month later I never heard anything regarding installation and I followed up, Vodacom then gave me the incorrect forms to completed and submitted to Vumatel after I told them the infrastructure in my complex was with open serve

I then had to complete a new contract with Vodacom via open service which was a month ago (14 Nov 2017) and to date haven’t heard a word regarding installation , ive made countless follow up’s and to date I have not heard a word from Vodacom and openserve regrading installation other than the emails below from Chris Austin sending me around in circles

Im now waiting a total of 2 and a half months for installation and still im nowhere

Telkom cancelled my home wifi as of 31 nov so im without connection at home, which has lead me to buying Vodacom prepaid data almost every 3rd day, which is extremely expensive

Im at a point where I have absolutely no idea what more to do to get service from Vodacom and openserve has no contact number on their website other than a place to send an enquiry , which ive done numerous times and never heard back from them Im at the point where I would rather take this contract to other service provider and hope for the best if I get no joy

I called the Vodacom fibre contact centre this morning 12-12/2017 and gave them my sales order number and was told there was a cancellation on the request which I never requested , the lady I spoke to said she will escalate , which I do not trust as I was told the same thing by Chris Austin and im still nowhere