No contact to schedule appointment to set up fibre connection through Web Africa - 64 days and counting

Item: Openserve
Rating: 1
Author: Kimeshni R

21st April 2022: Signed on for fibre connection with Web Africa 25th April 2022: Web Africa's Router was delivered to my house 25th April to 23rd June 2022: Still no contact made from Openserve to come through and connect my router to the line....(64 days and counting) Given the flooding and repairs, I have been patient, however, no contact to at least reach out and explain the situation so that the new customer isn't left feeling forgotten, would be appreciated.

Helpful (0)

Replies (2)

Openserve's replyOfficial

24 Jun 2022, 13:24

Good Afternoon Kimeshni

We do apologize for your experience, to enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number
2. Your Full Physical Address, including Town & Province
3. Your contact details
Please do not post any of the above information on this public platform.

Kind regards
The Openserve Customer Care Team

Openserve's reply24 Jun 2022, 13:24

Official

Kimeshni R's updateReviewer Update

24 Jun 2022, 13:51

Thank you, I have done that on the website. I will await contact regarding the appointment.

Kimeshni R's update24 Jun 2022, 13:51

Reviewer Update

Thank you, I have done that on the website. I will await contact regarding the appointment.