No communication

I app**** for a relocation of my Fibre line to my new home last week Wednesday, Telkom informed me that I need to call Openserve to check when they will send a technician to install the new line as this is a new home with no Fibre boxes. I tried calling them several times and their line is always busy. My modem has arrived and now I won't have internet access for tbe holidays. I was told by today or so I should be up and no technician has come out yet. Please contact me on ***