No communication and service from OpenServe

Hi,

I ordered via Afrihost a fibre service at a new premises we moved into. Openserve phoned me to com and install and I told them to note that we are moving into a house where a business is also on premise. So they would need to install an additional point as the business already has fibre. They told me that it is no problem. The installer came on the 25th to install and he then told me that they did not,provision an additional point. He will take it up with them and maybe install by the 27th. Since then nobody could tell me what is going on. The installer is also trying to get info he can't, Afrihost cannot get info. So what do I do. I cannot wait indefinitely for which can be months and I find it strange in this day and age and all the wonderful communication that no one can get into contact from Openserve and cannot tell me a timeline. I work from home. All my options are exhausted. I have spend lots of money on data where I cold have used the service. Also there is no number to contact OpenServe on. Can someone please have the decency to give us feedback. This is very tiring and going for 2 weeks tomorrow.