NO ASDL INTERNET SINCE DECEMBER 2017

ASDL WENT DOWN 25TH DEC 2017. REPORTED 28TH DEC TO TELKOM. TO DATE (15TH FEB 2018) IT IS NO CLOSER TO BEING REPAIRED SINCE THE DAY IT WHEN DOWN. I'M TOLD (BY TELKOM) OPEN SERVE ARE WORKING ON IT?? FOR 52 DAYS?? THEY HAVE NOT EVEN COMMUNICATED WITH ME. ARE THEY TOO BUSY SEEING TO THEIR FIBRE CUSTOMERS? AND THERE IS NO ONE TO SPEAK TO AT OPEN SERVE EITHER. DISGUSTING!