my Existing Telkom line connection on pole ****** by technician for new client!!!!!

<p>As Per *** logged on 09/07/17 , Technician Brandon came out to my premises just after 10 and tried to fix my no dailing tone line and internet, as he managed to get access to the next door neighbours premises he found that my line have been disconnected and used for a nother house that app**** for a new line on Saturday 8th July. he told me he cannot do anything anymore and will have to request Telkom to install a extra line to connect me again, I am very unhappy and very angry due to this as i have been a client with Telkom for many years and apart from having service interuptions due to bad line isses or Exchange problems it always gets resolved and i truely believe Telkom want to make sure their clients are happy at the end, What i cannot understand is why the technician would say i have to re apply for a new line and will be charged for it after one of Telkoms Technicians took the liberty to disconnect me and use my line to the exchange for a new client.. HOW!!! proffesional is that.. i cannot believe this how can Telkom even allow this , you can see the new line laying without conduet or cover running down the pole into the next corner house premises.. Brandon said to me he cannot remove it and reverse it as he believe its truely wrong and that will cause more issues and he also dont know which line in the loom was mine. I URGE!!! Telkom to investigate this matter to resolve my problem and get my line up as soon as possible i cannot be held accountable for new line installation if i have been a long term client witgh Telkom.. this is wrong.. and ********l.. who says this technician have not done itbefore i mean why must existing clients have to struggle with him if he is to lazy to request new line for a client.. Telkom please get this resolved as i need my line i have no landline and no adsl due to technicians Incompetence! I have app**** for the Fibre upgrade and have been told my area is not covered yet the complex of flats next to me are running fibre. How does this work.. does Telkom management know whats going on.. :( I hope to hear from you and i hope this gets resolved</p>