MONTHS OF SEARCHING FOR A FAULT

We have had a Telkom fault for approximately 4 months now. Openserve is the contractors who have been coming out to find and correct the fault. After hours and hours of testing and testing, it was finally found. Now I understand it is up to Telkom to correct the problem and Openserve will attempt to contact Telkom to attend to the problem. This fault has affected many practices in a medical centre and we were constantly told by Telkom that there was no error. While we are grateful to Openserve for eventually finding the error, it was our insistence that brought about the eventual search and find, as it was constantly told to us that there was no error. Only when a number of other practices complained to the Tech about the same issues was an in depth search carried out - and a fault found. We are grateful to Openserve for finding the fault as Telkom was doing nothing about it - now let's see if the fault is ever corrected.