****** money and no data

They want you to use thier services via telkom... but they are misrepresenting their services. I purchased a voucher to reload my prepaid fiber via the telkom website as I do and guess what... my money has been deducted and according to openserve and telkom I purchased mobile data which strikes me as odd as this is what I do everytime I recharge my fiber line. So who's fooling whom? No one listens to what I am saying they all want to tell me how it is when I the customer and telling both teljom and openserv when I bought data and for how much... seems their servers cannot trace my purchases... and even if there is system faults is it my responsibility to chase after my service provider for services I paid for but have not received? Then I must provide my bank statements to prove payment and I must prove I actually bought fiber vouchers.