Misleading advertising.

I was approached by the Field Technician to install Fibre at my residence i.e. free installation,30 day free trial period.It all went well but when we want to connect to Fibre on a permanent basis our problems start . 1:The Telkom Service Agent service was bad,He struggled to take down my information,his line went down several times while we busy with the transaction and after that I taught everything were fine there were no fibre attall. Even though he took down all my details there were none at Telkom, it cost me more than R50 off airtime. Also Telkom did want to put me on a 12 month contract,it was not mentioned with the installation,I was under the impression that it would be on a month to month basis as informed by the technician. No one of Telkom did ever phone back to check or ask if I did approve of their service. Then we reached out to Openserve we send our details to them via Whatsapp,where we learned that our application were declined.Never in the whole exercise was it mentioned that there will be done a credit check so it was done without our consent. If we did know that a credit check would be done we never would agree to the installation.