Line Installation: Stood up by technicians TWICE!

A little over a month ago I app**** through Telkom to have my landline reconnected at my flat in order to have ADSL in my residence. I received an sms stating that a technician would be coming around between the hours of 8:00 and 16:00. Since I would be at work I arranged that a family member would be available to let the technician in when he arrived. The day came and I received a call from the technician stating that he was at the complex gate - no forewarning of arrival. I told him to wait the 5 minutes it would take for my family member to arrive from up the road. When she did arrive no more than 5 minutes later the security guard informed her that he left and did not wait! I tried several times to call the number back but there was no answer. Fast forward a few weeks after going through the long winded hassle of rescheduling an appointment to yesterday, Tuesday 12 September 2017: I deliberately made sure to have a friend that lives and works from the same complex available to let the technician in. At 12:33 I received the same sms notifying me that the technician would be arriving between 08:00 and 16:00 which I was now prepared for. at 12:35 the technician called me to let me know he would be there in roughly 45 minutes. I called my friend and let her know the technician would be there shortly after 13:00. At 13:25 the technician called to say he was at the gate. I say OK great I'll let my friend know to let you in. Shes IN THE SAME COMPLEX! At 13:27 I got a call from my friend to tell me the technician was driving off when she reached the gate! He could not wait the TWO minutes it would take anyone to get to and open the gate. I immediately tried calling the technician back as before but with zero success. Needless to say I am absolutely livid with the service that I have received. We as customers are expected to set aside an entire day or make special arrangements yet the technician is unable to accommodate the 2 minutes it takes to get to the gate and open it. It cannot be expected of anyone to literally sit at the entrance to their residence in wait all day long.

My order number is ********** 76 Area is Meerensee, Richards Bay The technicians name is Tholi.