Line down for 5 days

My landine/ADSL line has been down for 5 days. I've been trying to chase as to why it's taking so long and all the the call centre can tell me that's its at testing center and no techinician as been allocated. I can't understand how long it takes to test a line and allocate a techician. I've also established that the outage is due to OpenServe laying fibre in the area and the guys while digging, snapped the cable . This is very frustrating and I require some urgency to this matter.