Lack of communication

Telkom provides poor communication and explanations of services. Recently app**** for Fibre before agreement was made I asked a few questions like I could not see a box nearby my home and also stressed that prior to installation I need notice to make sure someone is available. I was assured that everything will be arranged. On Thursday last week I get called by an installation crew saying they coming on that day to install despite me asking numerous times for notice. Come Monday I was told that someone will come someone finally came at 4pm only to tell me that box is behind my home and the way is blocked by trees. Again this is question I raised and was assured that everything is well. Had been told this from the beginning I simply would not of signed up. Telkom and Openserve don't care and make it seem like everything is my fault. Telkom is only worried about the sale and Openserve just about closing the job card. Truly disappointing and waste of my time