Installation overdue

I have requested a move of my fibre line and availability was shown on the coverage map. 1 week before move I received mail from WebAfrica that installation would be a problem and was referred to Openserve. There is no contact number and mails go unanswered. I spoke to my complex trustees and was advised that installation in our complex is now 1 year overdue. This is the worst example of customer service by far.