*********** Openserve

Disgusting service and communication

This is my first ever complaint on HelloPeter but I am hoping that I can at least warn one other person.

I have been trying to migrate my Home Fibre line from one ISP to another.

Unfortunately with Openserve, this can only be done by releasing your fibre line from your current ISP into a 'holding pool' with Telkom and then it is allocated/picked up by your new provider.

First, on the Friday the Openserve portal was down and no ISPs were able to migrate new clients.

So all weekend - no internet.

Monday morning, and my current ISP is still not able to release my fibre line. They keep getting an error message from Openserve. They have tried to contact them via phone and email but as suspected no response. I have sent multiple 'fibre queries' via their website but of course no response. There is no call centre.

I am stuck not being able to move back to my old ISP or my new one because the line cannot be released.

I long for the day that I will no longer be at the mercy of Telkom's *********** service.

I wish any other fibre provider besides Openserve had been installed in my complex.

If you are choosing between Fibre Providers for fibre to the home. DO NOT under any circumstances choose Openserve. They are more expensive and just Telkom with another name; so you can expect dismal service as usual.