I have begged for help for over a week with no response.

I wish I could give less than 1 star. I am paying for internet that I have no access to. It’s been over a week since I started with them. They have sent two emails saying my fibre box is active when it isn’t active. I have sent multiple emails begging for help and it has gone completely unanswered. There is no way of contacting them outside of the one email. I am so desperate and upset because I won’t from home. They have cost me so much money. If you have a choice then definitely do not use them.