I am requesting a formal response regarding the delay and confirmation of what remedy Openserve will provide for the period

**Paid for fibre on 11 September – still no installation or meaningful update**

I am extremely frustrated with the handling of my Openserve fibre order (Order *** / Service ***).

Payment was made on 11 September 2026. A technician eventually attended on 21 September and advised that an additional port is required before the installation can be completed.

Since that visit, I have received no meaningful communication or timeframe. The order status simply continues to say "we're working on it," with no indication of what is actually being done or when the installation will happen.

I have already paid for this service and am now left waiting without a clear resolution. I have also formally contacted Openserve to escalate the matter.

I would like Openserve to urgently explain the delay, confirm when the required port will be available and provide a definite installation timeframe. I would also like confirmation of whether I qualify for a refund, credit or other compensation for the period I have paid for a service that has not been provided.