Huge disappointment with Openserve Telkom fibre

Open Serve Telkom fibre connection cut , they don’t wait for the debit date , I would understand if the debit order bounced but they actually cancel it days before the pay day .

When I called the call centre , they say the token is expired ,like what does that even mean because I took the contract and accepted the debit on my payday yet they cut the connection without any notification and i’m told to contact accounts department . Why should I be doing so much when this is only my second month . Telkom better sort out this out soon or i’m moving back to my old service provider as i’ve never encountered such issues .

Sometimes paying less comes with a lot of headache , each month it means I have to keep following up , make it make sense when money is still to be debited . Stupid token service mxm , they surely need to do better .

Take it at your own risk ,you’ve been warned !