Horrible service and no feedback regarding fibre and internet

The area my mother stays in had ADSL for years and suddently the lines were down and then Telkom said the cables was ****** then Telkom said they are busy rolling out Fibre in that area and ADSL wont be repaired, that is fine but this was months ago so now they have no ADSL no Fibre, LTE-A works horrible there and all openserve and telkom says is that they are busy with the fibre and it will take months, what ****py answer is this??????????? No feedback nothing just we dont know it will take months. Telkom just got back after people hated them and now this is the service they are giving, so how must hte people in that complex work on the internet??????? Its always the people not affected that says sorry and this is selfish. Please give feedback, the main street just above my mother's street has 100bmps fibre 800m away so how can fibre take so long to lay cable 800m away i am no expert but thats pathetic Vumatel would never do this!!!! Thats besides the point, i need feedback, the area is Eldoraigne and their Street name is Gavin Close and house number 8 I have emailed openserve and no one responds, so why do you eve have the email or contact tab on your website?????? My number is ********** 067 call me please and give me answers there are almost 50 people with no internet and like i said 800m away the main street has 100mbps fibre???????????????????????????????