Horrible customer service from Openserve

Dear Openserve Customer Service.

I don't usually do this but maybe this is the only way we will get a response or assistance as this is honestly a disgrace, I've never had to deal with such poor customer service!

We contacted Vox in the beginning of July notifying them that we will be relocating to Springbok at the end of July and we would like a fibre line at the new residence, we were informed that Openserve is our service provider in this area and that they will escalate our request for the new fibre line.

We are in the 4th week of August now and the installation is still not complete. First they had to plant poles for the fibre supply to our premises, but then there was some hold up, after a week of fighting and empty promises made they eventually planted the poles. Then we had to wait once again for the actual installation which was done yesterday only but still the wifi does not work. Now the excuse is that there is a power feed problem from the main supply source to the box outside.

With no answer as to when this will be resolved and us being without internet for almost a month now I'm at my wit's end. According to Vox they are waiting for feedback from the project manager of Openserve, when I phone the customer care number they refuse to help me as our case is with Vox.

The technician who installed the router yesterday can't get any joy from Openserve either as to when they will resolve this power feed issue. I'm honestly tired of having to argue with these people every single day to get my wifi sorted.

This has really been a horrible experience to the point where I feel like changing service providers as Vox/Openserve clearly does not care about customer service. I cannot wait another week for this to het sorted I need internet to generate a income and clearly no one understands that.

I expect someone from management to contact me back asap.

Thank you Melissa