Great Installation, but after a rough start...

Updating my rating from 1 star to 4 stars, they did regain my confidence after eventually being able to speak to someone. I can't rate 5 stars as Openserve don't have direct lines of effective communication when trying to arrange an installation, but once you get over that hurdle their communication drastically improves. I'm very satisfied with the Technicians who follow up regularly and as scheduled, but the Openserve customer logging needs drastic improvement especially for first time customers trying to schedule a booking which due to circumstance may need to change, this proved to be very difficult until someone eventually phoned me and left contact details for me, after going through the email ticket logging process. Its thanks to him and the Technicians who tried to help and to the final Technician who completed the installation properly and professionally, that I now rate them 4 stars. Improve contact channels of communication for customers, especially new ones, and we may be able to go to a 5-star rating.