Frustrating Experience with Openserve

I have been a customer of Openserve for 4 years, and unfortunately, my experience with them has been far from satisfactory. The biggest issue I've encountered is their customer service, or lack thereof.

One of the primary frustrations I've faced is their inability to answer phone calls. Whenever I've tried to reach out for assistance, I've been met with endless waiting times and often end up giving up before anyone picks up the call. It's incredibly frustrating to be left hanging on the line with no resolution in sight.

Moreover, their customer support system primarily relies on a chatbot or virtual machine, which is utterly unhelpful. It feels like speaking to a brick wall, as it can only provide pre-scripted responses and cannot address complex issues or provide personalized assistance. It's incredibly frustrating to deal with a virtual machine that cannot truly understand and solve problems.

I believe that a good internet service provider should prioritize customer satisfaction and provide accessible and effective customer support. Unfortunately, Openserve falls short in this regard. As a paying customer, I expect better communication and support when facing issues with their service.

In summary, my experience with Openserve has been marred by the lack of responsiveness and ineffective customer support. While their internet service itself may have its merits, the overall experience has left me dissatisfied. I hope that they can improve their customer service in the future to provide a better experience for their customers.