Frustrating

I'm very disappointed in lack of service from Openserve. We are in a desperate situation where my husband is on his deathbed and I need to send and receive emails urgently We have had no internet for 14 days.Vodacom is our service provider but the fault is on the fibre side. Vodacom have requested Openserve to come and see what the problem is, but they seem to be ignoring them. This is really urgent and the lack of service is atrocious.