FOR ATTENTION: MR ALTHON BEUKES

Good day Mr Beukes I am again asking you for assistance to help me resolve my problems with Openserve in Mtubatuba. I contacted you quite a while ago and the issue was resolved within a day! On Wednesday 22 May technicians from Openserve came to my premises to connect my service to fibre. They found that the cable was too short and would have to come back. Since then I have not heard from them! On Saturday 25 May my internet connection went off and I reported it on Saturday afternoon. The reference number given to me was ***5. I checked with Openserve on Sunday afternoon again and was told the they would attend to the problem today as they do not work over weekends! I contacted Openserve again this afternoon to check on the progress of the situation but was directed to another department where they deal with fibre issues. Sibonelo Kortjaas was the person I spoke to and he informed me that new cable was ordered on Friday only and it may take up to 7 working days for the cable to be installed! In the meantime we are without internet which we are paying for! Please assist me in this matter as soon as possible! Kind regards Patrick Venter on behalf on Mr.J C PIETERS