LA
Laruchelle A
1 reviews | Active since Mar 2015
14 Jul 2022, 18:34
Fix what you broke
Dear openserve, you came to install a fibre connection for a newly built house and in the process damaged the connection to 4 other houses. It’s been 4 days without fibre connection. Everyday I see an openserve truck in the street and each time the person says they can’t fix it, it has to be someone else. So are 99% of your vehicles for adverti*****t and 1% for actually installing and not fixing previous connections. We were also told by our ISP we will be contacted by Openserve, but alas nothing. No updates, no fixing, no eta. Please come fix what you broke - this is no 4th time this has happened. Honestly, really bad service to current customers.
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Replies (1)Openserve's replyOfficial
18 Jul 2022, 09:47Good Morning Laruchelle
We do apologize for your experience. To enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number and B-number
2. Your Full Physical Address, including Town & Province
3. Your cell contact details
Please do not post any of the above information on this public platform.
Kind Regards
The Openserve Customer Care Team
We do apologize for your experience. To enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number and B-number
2. Your Full Physical Address, including Town & Province
3. Your cell contact details
Please do not post any of the above information on this public platform.
Kind Regards
The Openserve Customer Care Team
Openserve's reply18 Jul 2022, 09:47
Official
Good Morning Laruchelle
We do apologize for your experience. To enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number and B-number
2. Your Full Physical Address, including Town & Province
3. Your cell contact details
Please do not post any of the above information on this public platform.
Kind Regards
The Openserve Customer Care Team
We do apologize for your experience. To enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number and B-number
2. Your Full Physical Address, including Town & Province
3. Your cell contact details
Please do not post any of the above information on this public platform.
Kind Regards
The Openserve Customer Care Team
