Fibre wi-fi repair service

Reported a fibre wi-fi problem through the Telkom app on Friday 07th March 2025. I phoned the call centre, a service consultantvphoned me. On Monday 10/03 I saw a message on the Telkom app that I had requested a delay repairing the problem and according to the technician I was not at home. I phoned and requested prompt action as I work from home. On Tuesday 11/03 the technician camevout and saw that the fibre cord had snapped. After investigating and phoning around for assistance he came back and said he could not repair the cord as trees blocked him from accessing the pole and he would come back on the 12/03. It is now the 12/03, I have spent hundreds of Rands purchasing Vodacom data in order to do my job and had to cancel a meeting. No technician in slight, no telephone call or feedback. I am now 6 days without service!