Fibre Plus \ Open Serve \ Telkom Staff breaks fibre and goes silent

Horrible, So I live in a garden cottage, landlord has Openserve Fibre, and shares it over Wifi. SO I decide to get my own OpenServe Fiber. I apply for the Trial. Firstly it has taken 10 days to get ANY action, but hey, I have internet from the landlord. So yesterday (18-05-2024) they rock up here, and "install" a line that is completely not working (Gerhard from FIBRE PLUS) he then has a long story about how some other people will come to fix his installation. Ok, at this point I still have the backup internet. SO these two individuals from Openserve or Telkom rock up here (18-05), and break the landlords internet, and are not able to to get the line from Gerhard running. They say Gerhard has to activate it. SO, now, for trying to be a Openserve client, I am now completely without internet. And my landlord is out of the country, so he cannot report his line as broken. SO this Guy Gerhard kindly tells me to call the telkom/openserve team, which obviously are not answering their phones, same as he is now also not answering his phone. Furthermore, he insists that I am only allowed to get a Telkom ISP package, and MUST get it through him? Sounds fishy. So my next step is to go to a Telkom store, so I go to the Irene Mall store, and they say Its not even possible to have two lines on one property. SO how do Complexes do it? And what are all these telkom/openserve/fibre plus people trying to do? I am just finished, and now without internet on TWO lines! Who told them to kill the working line?