Fibre line not fixed for 2 weeks after reporting

<p>My line has been down since the 4th of february and the fault has been updated and escalated with Telkom but there has been no progress to fix the line for 2 weeks ab Axxess is reluctant to escalate the issue with Telkom.The fault was previously logged with Telkom.The reference number is: 143ATK070217.</p>