Fiber line down 5 Days: Ticket- 378BNK100122 - SR***

Ticket: 378BNK100122 - SR***. Last week Friday woke up to fiber connection down, called vodacom and they explain the problem is with openserve as the fiber router has no pon, Auth or internet lights. Vodacom sent and email and said openserve will give me a call regarding a solution.

Its been 5 days, with 6 emails from vodacom to openserve (due to the fact that openserve does not have a call center or any contact number) yet still have not received any call or feedback from openserve regarding the matter.

I use the internet for work and have lost 3 days of work due to this extremely poor service. Hopefully the have a person who deals with customer complaints and responds otherwise have no clue when this matter will be resolved.