Extreme Poor Service

Openserve does provide internet backbone for MWEB and my fiber link went down early hours of Sunday morning. I logged a call with my web and got a fault ref that openserve tech will be in touch with me and since Sunday up to today "Tuesday" evening I haven't heard a word from openserve. and different technicians have been coming next door to my neighbor to attend to their fiber link that is down and refused to attend to mine since I have a fault ref. I have phoned MWEB a million times for updates and all I get to is someone will contact you. even though the fault call is still within the SLA turnaround time, it will ease the tension on us the customer when you get told "we're aware of the problem and a tech will be assigned to your case on such a date" but if there is grave silence and we, as customers are just left in the dark, is very bad and reflects negatively on Openserve.

Communication is very vital in any business organization but I'm very baffled with the **** service Openserv is offering. in this pandemic people are depending on the internet 100%, kids learning online, we parents working from home 100% and watching DSTV online, hence we can't afford downtime of the internet for 3 days.......