Distribution pole replacement

Good day. I placed an order with telkom for an ADSL line July this year. I was given an installation date. Openserve came to do the installation, but discovered the distribution pole was damaged and needed replacing. 3months later I received an sms to say it was replaced and a date for installation given. Openserve came and said this pole was never replaced and logged another complaint. Up until now nothing has happened. I contacted Telkom and said it was an Openserve issue.